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Frequently Asked Questions

What are the benefits of subscribing?

With a subscription you can look forward to receiving your favourite magazine through your door saving you the time and trouble of going to the shops to buy a copy. If you take advantage of one of our special discount offers a subscription may also save you money as compared with the normal magazine cover price.

What is included in the price?

Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate.

What are the benefits of paying by Direct Debit?

UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As Direct Debit is a continuous payment method your subscription will never expire unless you decide you want to stop, eliminating the need for renewal notices. We then pass these savings back to you enabling a further discount, and it’s greener as there is less paper and so better for the environment. You are also fully protected by the Direct Debit guarantee.

Is the online payment system secure?

Yes. We use SSL encryption software to keep the details of your order and credit/debit card information secure.

Can I order a subscription for delivery to an address outside the UK?

Yes. As the magazines are despatched from the UK, higher delivery costs may apply for delivery to addresses outside the UK. These will be displayed in the price summary once you have selected the country to which you want the magazines delivered. The prices displayed include delivery costs and taxes (where applicable).

How do you acknowledge receipt of my online order?

If we receive details of your order successfully we will acknowledge this by means of the next page you see after clicking "Place your Order" and by sending you an email if you have supplied your email address.

What can I do if I do not receive an issue on time?

Please contact our customer services team. Please remember to notify our customer services team if you change address.